Shipments, Delivery and Returns

Rugs are generally dispatched within 3 business days after receipt of payment and are shipped with tracking and drop-off without signature unless you advise.


We normally process all orders and dispatch within 1 to 3 working days and the delivery will vary from 1 to 7 working days depending on location.

Please note deliveries to some cities and regional areas may take additional transit time.

Issue & Late Delivery:

We may suggest you provide us with a freight forwarder or share costs with us.
Late shipping or any other issue: Contact 02-9662 3355 or email